Frequently Asked Questions (FAQs)

• Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to have any manufacturing defectd, we will process the refund along with any shipping fees incurred. Customer can choose to get a bank refund or refund via store credit if you have paid through Debit/Credit card or net banking. In case, you have paid by COD, the the refunds are made via Store Credit only (our reward point program).

**We offer 5% extra money back if refund is chosen through store credit.

**Reward points can be used partially or fully at any time within 12 months.



• Q. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with shipping cost in 7 working days.

• Q. When are 'Returns' not possible?

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 7 days from delivery.

2. Product is used, damaged, or is not in the same condition as you received it.

3. Specific categories like innerwear, socks, eatables, personal care, cosmetics, fragrances and clothing freebies etc.

4. Defective products which are covered under the manufacturer's warranty.

5. Any consumable item which has been used or installed.

6. Products with tampered or missing serial numbers.

7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

8. Fragile items, hygiene related items.



• Q. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them, keeping the below rules in mind:

1. The item is not on the Non Returnables list.

2. You can’t return Clearance Items clearly marked as non-returnable.

Customer can choose to get a bank refund or refund via store credit if you have paid through Debit/Credit card or net banking. In case, you have paid by COD, the the refunds are made via Store Credit only (our reward point program).



• Q. What if I bought an item from outside India through international shipping service offered by Mushkiya.com and I want to return it?

You may still return the product and we shall refund your money in terms of ‘reward points’’ which can be used by you at any time within 12 months. Shipping charges shall not be refunded in this case.



• Q. Can I return Clothing & Fashion accessories?

A. You can return any Clothing item or Fashion accessory within 7 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

1. not listed in the Non-Returnable List.

2. not Clearance Items clearly marked as such.

3. in the same condition as received and with the original packaging box and tags attached



• Q. What are the items that cannot be returned?

The items that can not be returned are:

1. Clearance items clearly marked as such and displaying a No-Return Policy

2. When the offer notes states so specifically are items that cannot be returned.

3. Items that fall into the below product types-

Eatables

Socks

Caps

Scarves

Books

Swimwear

Cosmetics

Beauty & Fragrances

Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.



• Q. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.



• Q. Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.



• Q. Can I return my item after 7 days?

There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service Team (9891136261 or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.



• How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.

Customer can choose to get a bank refund or refund via store credit if you have paid through Debit/Credit card or net banking. In case, you have paid by COD, the the refunds are made via Store Credit only (our reward point program).



• Q. I paid through Cash on Delivery, how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of reward points credit and will be credited to your Mushkiya Wallet balance.



• Q. I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (+91 9891136261)



• Q. Can I return an item through my courier company or personally drop it anywhere?

Yes you may do it but first let us know by contacting us.



• Q. Who pays for the shipping charges when I return an item?

You can return an item for free within 7 days from delivery date, were by Mushkiya.com covers all the shipping charges.



• Q. Where can I find the pre-paid shipping label / Air Waybill?

Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.